Michel Zoughaib operates in Lebanon and abides by all relative local laws in all its operations, from retail to production and leasing.
TERMS & CONDITIONS OF SALE:
Thank you for visiting Michel Zoughaib website.
Please read these Terms of Use carefully before using this website. By accessing this website in any manner (whether automated or otherwise), you agree to be bound by these Terms of Use, our Privacy Policy and any additional terms and conditions that are referenced below or otherwise may apply to specific areas of this Website.
You represent that you are legally able to accept these Terms of Use, and affirm that you are of legal age to form a binding contract. If you do not agree to these Terms of Use, you may not use this Website.
We reserve the right to change these Terms of Use at any time. Such changes will be effective when posted. By continuing to use the Website after we post any such changes, you accept the Terms of Use as modified.
Use of materials or modification for any purpose, or commercial resale of products distributed by Michel Zoughaib Jewellery or connected with the marketing of products by Michel zoughaib jewellery is a violation of copyrights held exclusively by Michel Zoughaib Jewellery. The use of any such materials on any other networked computer environment or other web site is prohibited.
Information from Michel Zoughaib Jewellery may not be copied, downloaded, uploaded, pasted, reproduced or distributed in any way without the express written consent of Michel Zoughaib Jewellery Management.
You do not have site granted license or right to use any trademark displayed on this site without the written permission of the owner of the trademark. Your use of the trademark or any other content on this site is strictly prohibited.
In regards to all Photos, designs and colors you find in our website,please note that these are dependent on your computer monitor, we cannot guarantee the color you see is 100% accurate. Some images are enlarged for detail. If a mistake occurs in pricing or product information, we reserve the right to correct it. All base prices are in U.S. dollars.
Prices may vary and change depending on stock markets fluctuation. Michel Zoughaib Jewellery makes no representation or warranties about any other websites accessed through the site itself, officers, stores, employees, agents, distributors, vendors and applicants from any and all second and third party claims, demands, liabilities, attorney fee’s resulting from your breach of any of these terms and conditions.
You acknowledge that you use this site at your own risk and that Michel Zoughaib Jewellery and its affiliates shall not be held liable for any damages of any kind related to your use of this site. Any potential dispute will be resolved according to the Lebanese laws.
Images of items found on the website may not represent the actual details of the product as some illustrations are enlarged to provide details of settings, number of diamonds, etc... Images may be enhanced to promote the product.
Site customer message communications, emails, postcards, letters, and voice mails become and will remain the property of Michel Zoughaib Jewellery, and shall not be limited in its use.
CORPORATE INFORMATION
Zouk Mosbeh Highway - Meziara Center
Tel: +961 222 705
REPAIR&EXCHANGE OF MERCHANDISE
Request for a Repair or exchange Merchandise Authorization Number
All exchanges must be made within 30 days from the item reception date otherwise they shall be subject to be exchanged at a lower price as per the clause stated on the warranty of each item. We highly recommend that you inspect each product carefully upon receipt, as this will allow us to correct any issue in a timely manner.
If any error were made on your order, or any relevant manufacture or defect, please contact us by email at: [email protected] to obtain a Repair or exchange Merchandise Authorization number (RMA). You will need to have the following information available at the time you contact us; your company name, invoice number, item number of the product you wish to repair or exchange, size (if it’s a ring you are returning), quantity, and the reason for the exchange or repair.
Please make sure to contact us within 30 business days of receipt. If you do not contact us within this thirty (30) day period, you will be entitled to a 20% reduction of the item’s price.
Please do NOT mail back repairs if you have not received an RMA number. This is very important! We will refuse any packages that do not have the proper RMA number written on the outside of the repair and exchange package, provided by us for this aim.
Instructions on How to Make a Repair and exchange transaction easier
All repairs and exchanges packages must have the RMA number clearly written on the outside of their package.
Please ensure returns are made via registered post as any items returned are your responsibility until they reach our warehouse. We do not accept responsibility for lost items. Please ensure you return the desired item in Michel Zoughaib Jewellery package and NOT in any other package. We are not responsible for any items that are returned to us in error.
If any repair is not a manufacture defect, Michel Zoughaib Jewellery will charge you the repair of the material used in the respective repair and will NOT CHARGE you the manufacture fees.
Packages should be mailed to:
Michel Zoughaib Jewellery
Zouk Mosbeh Highway - Meziara Center
P.O Box 90 Zouk Mikael
Zouk Mikael highway
Lebanon
Incorrect or Defective Items
If your jewelery order contains any incorrect, damaged, or defective items, please contact us right away. We have policies in place to take care of such issues for you, and we welcome the chance to make things right. Please refer to the information below for further assistance:
Incorrectly shipped items can either be exchanged with the correct item or can receive a full in house credit.
Damaged items, in case the damage is a manufacture one, can either be replaced with a brand new item or can receive a full in house credit.
Please note, if you choose to receive a replacement, the postage amount you pay to return the merchandise will not be refunded, because we will be sending you your replacement free of charge.
PLEASE KEEP ALL RELATED DOCUMENTS (CERTIFICATE, RMA ENVELOPPE...) THAT REACHED YOU ALONG WITH THE JEWELRY ITEM AS YOU MAY NEED THEM IN THE FUTURE.
Packages should be mailed to:
Michel Zoughaib Jewellery
Zouk Mosbeh Highway - Meziara Center
P.O Box 90 Zouk Mikael
Zouk Mikael Highway
Lebanon